Case study · Government · Smart City
Eight years of partnership. Fifty-four digital services. Reliable delivery for a leading Dubai government entity and the people it serves.
/ The challenge /
Keep essential government services available while modernising a complex digital ecosystem. Delivery and support had to span eight regulatory domains without interrupting citizens, businesses or contractors.
/ Our solution /
Services across 8 regulatory domains: Building & Construction (14), Food Safety (9), Licensing & Approvals (8), Environmental Services (7), Inspections & Compliance (6), Land & Planning (5), Citizen Services (3) and Municipal Operations (2).
8×5 managed support from our Dubai office backed by an offshore delivery centre, with a 99.9% SLA commitment.
2018 onboarding as strategic partner → 2020 expansion across regulatory domains → 2022 cloud-native migration and DevOps maturity → 2024 unified citizen experience → 2026 AI, automation and intelligent services.
Architects, engineers, quality and DevOps specialists working on the entity's smart-city service backbone with API-led integration.
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